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The Emily Program

The Emily Program

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Main Address
The Emily Program
1449 Cleveland Ave N
St. Paul, MN 55108

Job Location: Spokane,WA

Phone: (651) 645-5323
Fax: (651) 328-8254

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Our Opportunities
Admissions Specialist
Art Therapist
Clinical Admissions Specialist
Clinical Manager
Dietary Aide
Eating Disorder Technician
Eating Disorder Technician
Group Therapist
Preind Licensed Therapist

Clinical Manager Opportunity

Job Location: Spokane,WA

Job Description
Requisition Number 17-0044
Title Clinical Manager
Employment Type Full Time
Work Hours Day
FTE 1.0 (80 hours every two weeks)
Location Spokane, WA
City Spokane
State WA
Description Position Summary:

The Clinical Manager will provide leadership for a team of therapists and other core employees in the office. The Clinical Manager will establish a professional relationship, help to resolve issues as they arise, give feedback on performance and facilitate an atmosphere in which excellence in client care is provided.

Employee Leadership

· Collaborate with site leadership team and leadership across sites when making program decisions.

· Recruit, hire and ensure the team receives the training, support and guidance to contribute the most to their positions

· Involved in employee relation activities that affect staff, including but not limited to:
◦Interviewing, hiring and training of new therapists and other staff
◦Performance Management – Reviews & Improvement Plans
◦Discussions on performance expectations, including billable hours for clinical staff

· Provide staff support with client issues as well as direction around managing staff schedules, planning PTO, and guidance/support for professional growth

· Partner with a multi-disciplinary team of leaders to ensure that the program and client goals are being met in this location. (Including, but not exclusive to: Ensuring full programming, dietetic partnership, yoga and art, administrative staff/front desk, etc)

· Ensure the overall engagement and satisfaction of the staff

· Support outpatient and intensive programming in terms of development, content, and ensuring staff coverage, along with program implementation

· Understand and partner with staff on individual client waitlists to minimize/eliminate this

· Coordinate/facilitate lines of communication among personnel and site management team.

· Build depth in leadership and employee development, understanding all strengths of employees within the site and determining how they fit, both today, as well as knowing how to align them with programming and opportunities for the future

· Provide leadership and participate as a member of the Site management team

Client Management

•Maintain and enhance knowledge of current clinical practices, strategies, and developments through participation in his or her professional organization; attending related seminars, workshops, and conferences; and reviewing the literature.

· Provide leadership, direction and support with client issues, questions, concerns and complaints, as well as assist in crisis response

· Ensures compliance to Program policies, external regulatory standards and payor requirements.

· Maintain an individual case load and involvement in client care to a level that results in meeting billable hours expectations.

· Identify and manage site-specific initiatives related to client care

· Partner with Office Manager for items relating to administrative function and staff.

· Contribute to the management of the budget for the site
Requirements Qualifications:
• Current license in the state of employment required (LP, LPCC, LMFT, LICSW, LMHC)
•Related supervisory/management experienced strongly preferred.
•Excellent written and verbal communication skills. Ability to communicate and influence decisions with all levels of staff.
•Solid interpersonal skills with the demonstrated ability to develop and maintain productive relationships with staff and vendors.
•A “hands-on” leadership style with the ability to model and reinforce a strong collaborative style.
•Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
•Strong problem-solving skills with the ability to make timely decisions on problems requiring immediate attention. Ability to think critically.

Company Information
Our History

In 1993, psychologist Dirk Miller, Ph.D., L.P. opened a private eating disorders treatment practice--after starting the first hospital-based eating disorders treatment program at South Bend (IN) General Hospital, working with the University of Minnesota’s intensive bulimia program, and starting an eating disorders group at The University of St. Thomas.

“I had great experiences,” he says, “but I didn’t feel as good about treating eating disorders in a hospital setting as I did in outpatient settings. The goals of a hospital didn’t coincide with the needs of the eating disorder clients I knew. Mental health issues are very different than physical health concerns and require different methods and settings.”

Dr. Miller named his new practice The Emily Program, after his sister, Emily, who recovered from an eating disorder. The ‘Emily’ name has come to signify the core values behind our successes: personalized care for all individuals struggling with eating disorders.
The Emily Program Timeline

1993: Dr. Dirk Miller opens a private practice called The Emily Program in a former St. Paul fire station.

1995: Gretchen Goff, M.P.H., coordinator of the first intensive bulimia treatment program, becomes Miller’s business partner.

1999: Goff retires. The Emily Program hires our first staff person, therapist Lori Peiffer, Ph.D.

2000: The Emily Program adds two additional therapists and our first administrative staff person, Shirley Gottwalt, and a consulting dietitian begins offering services. Our St. Louis Park office opens on S. Highway 100. The St. Paul office moves to Gordon’s School Building on Dayton Avenue.

2002: With outpatient groups expanding, Jennifer (Gottwalt) Smith, R.D., L.D., becomes our first staff dietitian.

2003: Our team, now composed of six therapists and a dietitian, holds a day-long retreat to plan The Emily Program’s first intensive program, and consider expanding into other outpatient services. Our St. Paul offices move to the Court International Building on University Ave.

2006: Our first satellite office opens in downtown Stillwater, Minnesota.

2007: We begin operating the Anna Westin House in Chaska, Minnesota’s first residential eating disorders treatment facility. Our second satellite office opens in downtown Duluth, the largest city in Northern Minnesota. To accommodate our growing programs and staff, we purchase and begin to renovate the former Park Midway Bank in St. Paul’s St. Anthony Park neighborhood, creating our new St. Paul office and agency headquarters.

2008: Our third satellite office opens in Burnsville, a Twin Cities suburb. We move into our new St. Paul headquarters and even hold meetings in the old vault!

2009: The Emily Program purchases the former St. Andrew Kim Catholic Church, across from the University of Minnesota’s St. Paul campus. We renovate the building to host the new Anna Westin House, doubling treatment capacity to 16.

2010: In response to steadily increasing demand for treatment, our Duluth team moves into new, larger offices. The Anna Westin House opens in its new, expanded facility--the renovation wins a design award from the Builders Association of the Twin Cities. We also purchase the Children’s Home Society and Family Services historic Toogood Building, down the block from our St. Paul headquarters, and begin renovating it to house more treatment, including an expansion for our adolescent programming.

2011: We opened our first facility outside Minnesota, an outpatient program in Seattle Washington’s Westlake neighborhood. We also opened a 10-bed adolescent residential program in St. Paul’s historic Toogood Building, which includes outpatient services for adolescents and their families.

Today, The Emily Program’s clinical and administrative staff has grown to over 250 people, offering an unusually wide range of outpatient and group treatment services for eating disorders and related problems.

Miller believes the program is unique because our foundation is outpatient services:

“We didn’t start as an inpatient program and develop outpatient services to support that model. The reason is pretty simple: most change occurs as an outpatient. We live our lives as ‘outpatients’. Ultimately we must apply what’s learned to a life of recovery that we live outside the treatment program.”

Our Philosophy

The hallmark of The Emily Program is personalized care for any individual struggling with eating disorders and related problems.

Our mission is to provide exceptional, individualized care leading to recovery from eating disorders.

The Emily Program's vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery.

We approach our work and everyone we encounter with:

Passion for what we do
Integrity in how we do it
Respect for those we serve
Service delivered in the way that works best for our clients

We respond to the whole person, providing the support of therapists, dieticians, and medical staff alongside experiential and specialized approaches, like yoga, music, art, meditation, photo therapy, acupuncture, massage, spirituality, recreation, chemical dependency services, cooking, dining out, LGBTQ support, trauma recovery, eye movement desensitization and reprocessing, gardening, sexuality, mindfulness training, pregnancy support, and more.

We continue to create and explore new ways to help our clients along the road to recovery. And, we are active partners in research —working with the University of Minnesota, Argosy University, University of St. Thomas, Mayo Clinic, Hennepin County, and others.

Members of our treatment team develop a personal connection with clients and their families. Regardless of the client’s age, we actively encourage the involvement of loved ones: spouses, partners, fathers, mothers, sibling, stepparents, friends and others.

This connection is often the start of long-term relationships, because eating disorders tend to be difficult, long-term illnesses by their very nature. Strengthening this connection is The Emily Program staff’s unparalleled commitment.

We help clients heal, and we do much more. We work hard to prevent eating disorders by promoting awareness of their causes and their effects on families and every one of our communities.

Our staff has extensive experience in the field. Several also have a personal experience with recovery.

“We think like people with eating disorders think,” says our executive director, Dirk Miller, Ph.D., L.P. “We ‘are’ our clients. We know the changes people need to make to live through an eating disorder’s destructive patterns of thoughts and feelings. We know how to restore people to whole and happy lives.”

Clinical Manager has been viewed 516 times.

The Emily Program Spokane, WA - Clinical Manager

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