Clinical Admissions Specialist Opportunity|
Requisition Number 17-0056
Title Clinical Admissions Specialist
Employment Type Full Time
Work Hours Day
FTE 1.0 (80 hours every two weeks)
Location Atrium, MN
City St. Paul
Description Position Summary:
The Clinical Admissions Specialist creates a smooth and expeditious path for clients admitting to HLOC at TEP when referred directly from an outside provider. The specialist is responsible for conducting phone-based eating disorder admission assessments, determining appropriate level of care, garnering and coordinating all necessary medical and clinical information and coordinating with program staff, UR and client to ensure successful direct admission of clients to higher level of care (HLOC) programs within The Emily Program (TEP). The specialist is also responsible for ensuring a strong relationship between TEP and referring providers.
· Coordinate referrals and inquires for HLOC direct admissions to TEP between staff, referral sources, and insurance providers.
· Conduct HLOC direct admission process for clients, families and/or providers seeking direct client admission to TEP, including but not limited to: fielding client and family inquiries into direct admission, conducting phone-based eating disorder admission assessments with potential client, family and referring providers, using motivational interviewing techniques when working with individuals clinically appropriate for services, coordination of collection of clinical referral information, communication with outside and TEP providers, securing managed care authorization and other initial reimbursement issues.
· Apply eating disorder specific clinical criteria and guidelines to coordinate admission to appropriate level of care based on the use of evidence based treatment guidelines and clinical standards, as appropriate.
· Make appropriate clinical decisions regarding emergency needs, level of care, and referral triage
· Embody company culture and maintain high employee engagement.
· Fill in as admissions specialist backup for team members, when needed.
· Strive for 75%+ conversion into TEP HLOC and 24 hour cycle time (between discharge and TEP HLOC admission).
· Coordinate all aspects of the direct admission from initial phone call to admission day.
· Ensure adequate information is collected and provided to the receiving UR in order to secure an initial authorization.
· Other duties, as assigned.
• RN, graduate of an accredited school of Nursing; Mental health nursing experience preferred
• Ability to communicate effectively and professionally, as direct admission liaison to primary referral source, families, team members, and community agencies
• Excellent intrapersonal skills; exceptional written and verbal communication skills and ability to engage with clients, families and referring providers
• Ability to effectively present client clinical needs to other clinical staff, case managers, and others involved in admission process.
• Proficiency in utilizing clinical software programs and electronic medical records.
• Demonstrate a high level of skill in problem solving and working effectively with people
• Must be detailed orientated with ability to coordinate multiple tasks simultaneously and follow through with established goals and deadlines.
• Hardworking, persistent, and dependable.
• Positive and enthusiastic.
· Strong attention to detail and commitment to quality.
· Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
· Demonstrate initiative and exercise good judgment (e.g, in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task).
· Ability to prioritize and adapt to changing priorities.
· Shows passion for our business, clients, and values.
•Standing 10% and Sitting 80-90%
•Working at a computer 80% of the day
•Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion
•Lift, carry, push or pull up to approx. 30 pounds (supplies, etc.)
In 1993, psychologist Dirk Miller, Ph.D., L.P. opened a private eating disorders treatment practice--after starting the first hospital-based eating disorders treatment program at South Bend (IN) General Hospital, working with the University of Minnesota’s intensive bulimia program, and starting an eating disorders group at The University of St. Thomas.
“I had great experiences,” he says, “but I didn’t feel as good about treating eating disorders in a hospital setting as I did in outpatient settings. The goals of a hospital didn’t coincide with the needs of the eating disorder clients I knew. Mental health issues are very different than physical health concerns and require different methods and settings.”
Dr. Miller named his new practice The Emily Program, after his sister, Emily, who recovered from an eating disorder. The ‘Emily’ name has come to signify the core values behind our successes: personalized care for all individuals struggling with eating disorders.
The Emily Program Timeline
1993: Dr. Dirk Miller opens a private practice called The Emily Program in a former St. Paul fire station.
1995: Gretchen Goff, M.P.H., coordinator of the first intensive bulimia treatment program, becomes Miller’s business partner.
1999: Goff retires. The Emily Program hires our first staff person, therapist Lori Peiffer, Ph.D.
2000: The Emily Program adds two additional therapists and our first administrative staff person, Shirley Gottwalt, and a consulting dietitian begins offering services. Our St. Louis Park office opens on S. Highway 100. The St. Paul office moves to Gordon’s School Building on Dayton Avenue.
2002: With outpatient groups expanding, Jennifer (Gottwalt) Smith, R.D., L.D., becomes our first staff dietitian.
2003: Our team, now composed of six therapists and a dietitian, holds a day-long retreat to plan The Emily Program’s first intensive program, and consider expanding into other outpatient services. Our St. Paul offices move to the Court International Building on University Ave.
2006: Our first satellite office opens in downtown Stillwater, Minnesota.
2007: We begin operating the Anna Westin House in Chaska, Minnesota’s first residential eating disorders treatment facility. Our second satellite office opens in downtown Duluth, the largest city in Northern Minnesota. To accommodate our growing programs and staff, we purchase and begin to renovate the former Park Midway Bank in St. Paul’s St. Anthony Park neighborhood, creating our new St. Paul office and agency headquarters.
2008: Our third satellite office opens in Burnsville, a Twin Cities suburb. We move into our new St. Paul headquarters and even hold meetings in the old vault!
2009: The Emily Program purchases the former St. Andrew Kim Catholic Church, across from the University of Minnesota’s St. Paul campus. We renovate the building to host the new Anna Westin House, doubling treatment capacity to 16.
2010: In response to steadily increasing demand for treatment, our Duluth team moves into new, larger offices. The Anna Westin House opens in its new, expanded facility--the renovation wins a design award from the Builders Association of the Twin Cities. We also purchase the Children’s Home Society and Family Services historic Toogood Building, down the block from our St. Paul headquarters, and begin renovating it to house more treatment, including an expansion for our adolescent programming.
2011: We opened our first facility outside Minnesota, an outpatient program in Seattle Washington’s Westlake neighborhood. We also opened a 10-bed adolescent residential program in St. Paul’s historic Toogood Building, which includes outpatient services for adolescents and their families.
Today, The Emily Program’s clinical and administrative staff has grown to over 250 people, offering an unusually wide range of outpatient and group treatment services for eating disorders and related problems.
Miller believes the program is unique because our foundation is outpatient services:
“We didn’t start as an inpatient program and develop outpatient services to support that model. The reason is pretty simple: most change occurs as an outpatient. We live our lives as ‘outpatients’. Ultimately we must apply what’s learned to a life of recovery that we live outside the treatment program.”
The hallmark of The Emily Program is personalized care for any individual struggling with eating disorders and related problems.
Our mission is to provide exceptional, individualized care leading to recovery from eating disorders.
The Emily Program's vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery.
We approach our work and everyone we encounter with:
Passion for what we do
Integrity in how we do it
Respect for those we serve
Service delivered in the way that works best for our clients
We respond to the whole person, providing the support of therapists, dieticians, and medical staff alongside experiential and specialized approaches, like yoga, music, art, meditation, photo therapy, acupuncture, massage, spirituality, recreation, chemical dependency services, cooking, dining out, LGBTQ support, trauma recovery, eye movement desensitization and reprocessing, gardening, sexuality, mindfulness training, pregnancy support, and more.
We continue to create and explore new ways to help our clients along the road to recovery. And, we are active partners in research —working with the University of Minnesota, Argosy University, University of St. Thomas, Mayo Clinic, Hennepin County, and others.
Members of our treatment team develop a personal connection with clients and their families. Regardless of the client’s age, we actively encourage the involvement of loved ones: spouses, partners, fathers, mothers, sibling, stepparents, friends and others.
This connection is often the start of long-term relationships, because eating disorders tend to be difficult, long-term illnesses by their very nature. Strengthening this connection is The Emily Program staff’s unparalleled commitment.
We help clients heal, and we do much more. We work hard to prevent eating disorders by promoting awareness of their causes and their effects on families and every one of our communities.
Our staff has extensive experience in the field. Several also have a personal experience with recovery.
“We think like people with eating disorders think,” says our executive director, Dirk Miller, Ph.D., L.P. “We ‘are’ our clients. We know the changes people need to make to live through an eating disorder’s destructive patterns of thoughts and feelings. We know how to restore people to whole and happy lives.”
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The Emily Program St. Paul, MN - Clinical Admissions Specialist