Admissions Specialist Opportunity|
Requisition Number 17-0059
Title Admissions Specialist
Employment Type Full Time
Work Hours Day
FTE 1.0 (80 hours every two weeks)
Location Atrium, MN
City St. Paul
Description This schedule requires Monday-Friday availability, 10:00am-6:30pm.
Position Summary: The Admissions Specialist is the first point of contact for all new clients seeking treatment at The Emily Program, as well as callers seeking treatment information for loved ones and outside referral sources seeking treatment for their patients. The Admissions Specialist strives to convert 35% of calls to registrations as TEP clients by engaging, assessing level of care and removing barriers to enable prospective clients to pursue treatment. The Admissions Specialist manages the administrative details of the intake experience so clients can focus efforts on recovery.
• Respond to live calls and other inquiries from prospective clients, referring providers and concerned loved ones and encourage them (or their clients/loved ones) to pursue eating disorder treatment and recovery at The Emily Program.
• Demonstrate empathy, compassion, validation and active listening in order to ‘sense’ and respond to each caller’s individual needs.
• Provide crisis management/support for callers in crisis while demonstrating a calm and reassuring manner.
• Collect demographic, referral and insurance policy information, and conduct initial phone screen to determine level of care by assessing current symptoms, concerns and treatment history.
• Respond to a broad spectrum of questions from prospective clients, family members and referral sources including treatment approach and options, support services and community resources for callers whose symptoms warrant non-ED treatment.
• Create accurate medical charts for new clients and update medical charts for returning clients; request and scan clinical/legal documentation and referrals to client charts.
• Demonstrate a sense of urgency by thinking and acting quickly to coordinate logistics around clients determined to need priority admission to higher levels of care and the ability to clearly communicate this course of action to the client.
• Bachelor’s degree (preferably in a human services-focused field i.e social work, psychology, etc.) or equivalent experience required.
• 2+ years of experience of healthcare experience preferred.
• 2+ years of experience with direct client service preferred (employment or volunteer capacity).
• Experience in mental health care and eating disorder treatment preferred.
• Experience with insurance companies and insurance terminology preferred
• Strong attention to detail and commitment to quality.
• Solid interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
• Demonstrate initiative and exercise good judgement (e.g, in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task).
• Ability to prioritize and adapt to changing priorities.
• Shows passion for our business, clients, and values.
• 90% sitting/10% standing
• Ability to lift 15 pounds
• Ability to focus in an open workspace environment
• Ability to adjust to a widely fluctuating workflow pace.
In 1993, psychologist Dirk Miller, Ph.D., L.P. opened a private eating disorders treatment practice--after starting the first hospital-based eating disorders treatment program at South Bend (IN) General Hospital, working with the University of Minnesota’s intensive bulimia program, and starting an eating disorders group at The University of St. Thomas.
“I had great experiences,” he says, “but I didn’t feel as good about treating eating disorders in a hospital setting as I did in outpatient settings. The goals of a hospital didn’t coincide with the needs of the eating disorder clients I knew. Mental health issues are very different than physical health concerns and require different methods and settings.”
Dr. Miller named his new practice The Emily Program, after his sister, Emily, who recovered from an eating disorder. The ‘Emily’ name has come to signify the core values behind our successes: personalized care for all individuals struggling with eating disorders.
The Emily Program Timeline
1993: Dr. Dirk Miller opens a private practice called The Emily Program in a former St. Paul fire station.
1995: Gretchen Goff, M.P.H., coordinator of the first intensive bulimia treatment program, becomes Miller’s business partner.
1999: Goff retires. The Emily Program hires our first staff person, therapist Lori Peiffer, Ph.D.
2000: The Emily Program adds two additional therapists and our first administrative staff person, Shirley Gottwalt, and a consulting dietitian begins offering services. Our St. Louis Park office opens on S. Highway 100. The St. Paul office moves to Gordon’s School Building on Dayton Avenue.
2002: With outpatient groups expanding, Jennifer (Gottwalt) Smith, R.D., L.D., becomes our first staff dietitian.
2003: Our team, now composed of six therapists and a dietitian, holds a day-long retreat to plan The Emily Program’s first intensive program, and consider expanding into other outpatient services. Our St. Paul offices move to the Court International Building on University Ave.
2006: Our first satellite office opens in downtown Stillwater, Minnesota.
2007: We begin operating the Anna Westin House in Chaska, Minnesota’s first residential eating disorders treatment facility. Our second satellite office opens in downtown Duluth, the largest city in Northern Minnesota. To accommodate our growing programs and staff, we purchase and begin to renovate the former Park Midway Bank in St. Paul’s St. Anthony Park neighborhood, creating our new St. Paul office and agency headquarters.
2008: Our third satellite office opens in Burnsville, a Twin Cities suburb. We move into our new St. Paul headquarters and even hold meetings in the old vault!
2009: The Emily Program purchases the former St. Andrew Kim Catholic Church, across from the University of Minnesota’s St. Paul campus. We renovate the building to host the new Anna Westin House, doubling treatment capacity to 16.
2010: In response to steadily increasing demand for treatment, our Duluth team moves into new, larger offices. The Anna Westin House opens in its new, expanded facility--the renovation wins a design award from the Builders Association of the Twin Cities. We also purchase the Children’s Home Society and Family Services historic Toogood Building, down the block from our St. Paul headquarters, and begin renovating it to house more treatment, including an expansion for our adolescent programming.
2011: We opened our first facility outside Minnesota, an outpatient program in Seattle Washington’s Westlake neighborhood. We also opened a 10-bed adolescent residential program in St. Paul’s historic Toogood Building, which includes outpatient services for adolescents and their families.
Today, The Emily Program’s clinical and administrative staff has grown to over 250 people, offering an unusually wide range of outpatient and group treatment services for eating disorders and related problems.
Miller believes the program is unique because our foundation is outpatient services:
“We didn’t start as an inpatient program and develop outpatient services to support that model. The reason is pretty simple: most change occurs as an outpatient. We live our lives as ‘outpatients’. Ultimately we must apply what’s learned to a life of recovery that we live outside the treatment program.”
The hallmark of The Emily Program is personalized care for any individual struggling with eating disorders and related problems.
Our mission is to provide exceptional, individualized care leading to recovery from eating disorders.
The Emily Program's vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery.
We approach our work and everyone we encounter with:
Passion for what we do
Integrity in how we do it
Respect for those we serve
Service delivered in the way that works best for our clients
We respond to the whole person, providing the support of therapists, dieticians, and medical staff alongside experiential and specialized approaches, like yoga, music, art, meditation, photo therapy, acupuncture, massage, spirituality, recreation, chemical dependency services, cooking, dining out, LGBTQ support, trauma recovery, eye movement desensitization and reprocessing, gardening, sexuality, mindfulness training, pregnancy support, and more.
We continue to create and explore new ways to help our clients along the road to recovery. And, we are active partners in research —working with the University of Minnesota, Argosy University, University of St. Thomas, Mayo Clinic, Hennepin County, and others.
Members of our treatment team develop a personal connection with clients and their families. Regardless of the client’s age, we actively encourage the involvement of loved ones: spouses, partners, fathers, mothers, sibling, stepparents, friends and others.
This connection is often the start of long-term relationships, because eating disorders tend to be difficult, long-term illnesses by their very nature. Strengthening this connection is The Emily Program staff’s unparalleled commitment.
We help clients heal, and we do much more. We work hard to prevent eating disorders by promoting awareness of their causes and their effects on families and every one of our communities.
Our staff has extensive experience in the field. Several also have a personal experience with recovery.
“We think like people with eating disorders think,” says our executive director, Dirk Miller, Ph.D., L.P. “We ‘are’ our clients. We know the changes people need to make to live through an eating disorder’s destructive patterns of thoughts and feelings. We know how to restore people to whole and happy lives.”
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The Emily Program St. Paul, MN - Admissions Specialist