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Job Descriptions
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Berks County Senior Citizens Council
Social Services Case Manager

Counseling senior citizens on their rights and opportunities; dealing with consumer issues, concerns and problems as covered by local, state and federal legislation.

* Working with seniors and their families in selecting the appropriate plan with regard to Medicare Part D, PACE, PACENET Plus.
* Ensuring the correct processing of enrollments.
* Managing communications between the senior and the individual health plans, Part D, Office of Aging, and other concerned key stakeholders.
* Counsel clients about Medicare and its ancillary issues thru the APPRISE program
* Handling problems or issues including insurance misrepresentations, door-to-door sales tactics, product safety, generic drugs and foods, hearing aids, landlord-tenant issues, etc.
* Referring seniors to the appropriate agency, bureau or institution for those issues outside the scope of this position
* Administer the APPRISE program
* Assist with the recruiting and training volunteers for APPRISE program
* Updating APPRISE information on a timely basis and informing volunteers of changes
* Assisting with the coordination of VITA program
* Oversee client appointment schedule
* Reporting to IRS and the other appropriate Federal, State, and County agencies
* Keep updated on all consumer related information
* Visiting Affiliated Clubs and presenting consumer information, programs and presentations, presenting handout material, responding to questions and follow up
* Writing articles of interest for placement in Second Wind
* Performing any other duties deemed necessary by the President or Director of Social Services

Job Requirements:
Significant enrollment and reconciliation experience is required, along with experience in Medicare enrollment processing, premium billing and reconciliation. Prior experience and knowledge of CMS standards will also be needed. A background in analysis and process improvement would be preferred. A Bachelor's degree would be a plus. Candidates must have stellar problem-solving and communication skills, as well as a keen eye for detail.

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